Vendor Helpdesk
This service is typically provided in the area of AR an AP process as an add-on service, the queries and clarifications on the payments, deductions and timeliness are normally addressed in the AP vendor helpdesk. Claims, discounts, invoicing and pricing issues and deletion of claims are addressed in the AR customer helpdesk. This process is handled by an exclusive team who is provided with a query tracking tool to record queries. The team is trained is FAQs and phone call etiquettes. They act as a link between the client and its vendors and suppliers.